Privacy Policy

We attach great importance to the data collected online on the website ae.brams.store (hereinafter "the Store") to protect the privacy of our customers and users (hereinafter "You" or "the"). 'User").

This document defines the privacy policy of the Store site, our products and services (the "Site"). It details how BRAMS (hereinafter "the Company") will use and process personal data provided by a User or obtained from his website or services.

This privacy policy applies to the entire site ae.brams.store and complements the general conditions of use of our site.

By accepting the privacy policy when registering or visiting and using our site, you consent to the use of your personal information in accordance with this Privacy Policy.

1. COLLECTION OF DATA AND COOKIES

In the context of the relationship with the Company, personal data may be collected either directly from you or indirectly, allowing the Company to implement the services described below.

  • First name
  • Name
  • E-mail address
  • Phone
  • Company Name
  • Address
  • City
  • Province
  • Postal code
  • Country

Via cookies, the Company also collects information in order to improve the use of the Service, improve and personalize the navigation on the site and / or measure the audience.

Cookies are information stored on the hard disk of the User's computer, when browsing the Internet, by the server of the Website to which the User accesses. In the context of the Company's sites and Services, they record information relating to navigation for, in particular:

  • Facilitate access to information.
  • Accelerate the provision of the Service.
  • Recognize the User at a future visit.
  • Save uses and navigation settings.
  • Measure and qualify the audience.
  • Analyze traffic and visitor routes.
  • Improve the user experience and the content of the Site and Service.

By default, cookies are not automatically installed, except cookies necessary for the operation of the site and the Service. This use of cookies is indicated by an information banner, allowing to collect the consent of the user, in accordance with the applicable regulations.
If the User chooses to refuse all cookies, the navigation may be limited and access to the Service blocked.

2. FINALITIES OF DATA COLLECTION

By providing us with your personal data, you expressly authorize us to process such data for the following purposes:

  • To allow the proper operation of the Contractual Service Store.
  • Save your data in your electronic file.
  • Answer your questions, inquiries and / or advice.
  • Follow up and manage your file.
  • Ensure the billing of additional services and the proper follow-up by our accounting department.

The personal data collected is intended for:

  • To the commercial and accounting departments of the Company.
  • To the technical and support services of the Company.
  • To subcontractors, as part of the proper execution of the Service and the Payment of the Service.

The Company does not assign or rent personal data to third parties for marketing purposes without the express consent of Users

The disclosure of personal data to third parties may only occur in the following cases:

  • Upon authorization from them.
  • At the request of the legally competent authorities, on judicial requisition, or in the context of a legal dispute.

3. CONSERVATION OF YOUR DATA

In accordance with our general terms and conditions of use, Users' data is kept as long as their Account is active, and up to one (1) year after the closure of the User Account, for the sole purpose of avoiding abuse.

At the latest one (1) year after the closure of the User Account, the personal data will be destroyed in their entirety. The Company shall ensure that the personal data collected is relevant, adequate and not excessive in relation to the intended purpose of processing. The personal data collected is only kept during the period necessary to achieve the purpose of processing, unless the retention of such data is a legal obligation for longer storage.

4. USE OF YOUR PERSONAL DATA BY THIRD PARTIES

Except as otherwise expressly provided in this Privacy Policy, this document only addresses the use and disclosure of the information we collect. Because you share your information with third parties, different rules may apply. In this case, you are subject to their own privacy policy as we have no way to control the use, collection or disclosure policy of the data you provide to them. Therefore, we strongly encourage you to ask us questions before disclosing any personal information to third parties.

The Company reserves the right to subcontract all or part of the Services. The Company undertakes to inform and contract any subsequent subcontractor recruitment by requesting the presentation of sufficient guarantees regarding the protection of personal data in its own legal entity.

5. EXPLOITATION OF DATA

The information collected is the subject of a computer processing for the management, within our company, of the client / prospect file. This processing concerns operations relating to customer management (contracts, orders, deliveries, invoices, customer accounts and loyalty accounts) and prospecting (creation and management of a lead file).

The data collected on this site is for the exclusive use of the Company. These data are intended for all the services of the company involved in the commercial relationship and in the provision of the service (s) and / or the product (s).

In accordance with the Dubai Law No. 26 of 2015 on the Regulation of Data Dissemination and Exchange in the Emirate of Dubai, ("Dubai Data Law").], you have the right to access and rectify information concerning you, which you can exercise by contacting the company by email at privacy@brams.com or by mail to the address:

Buolding 1, Office 119, Dubai Internet City
P.O. Box 502765,
Dubai, UAE

You may also, for legitimate reasons, oppose the processing of data concerning you.

6. SECURITY AND DATA PROTECTION IMPLEMENTATION

The Company undertakes to take all the necessary measures to preserve the security of the User's personal data and to protect them against any attempt at unauthorized access, dissemination, destruction, loss, alteration or any other other form of unlawful processing or communication by unauthorized persons.

These measures include, but are not limited to, the following:

  • Multi-level firewall.
  • Anti-virus of known notoriety and detection of attempts of intrusion on the servers.
  • Data encryption using SSL / https / VPN technology, (When access to the Service is through the Store address).
  • Recommendation of use of the Browsers respecting the standards defined by the organization World Wide Web Consortium (W3C).
  • Measures to detect and block fraudulent account attempts.
  • Other non-public measures.

In addition, access to the Company's Website requires authentication of persons accessing the data. The User has and controls himself of his identifiers and passwords, which must be entered each time he connects.

Any questions relating to the security of the Site may be sent by email to privacy@brams.com or by mail to: Building 1, Office 119, Dubai Internet City P.O. Box 502765, Dubai, UAE.

7. YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

Anyone involved in the collection of personal data has the following rights, upon simple request sent by e-mail to the controller at privacy@brams.com:

  • Right of information.
  • Right to withdraw consent easily and at any time when treatment is legally based on consent.
  • Right of access that is to obtain, at any time and upon request, confirmation that data are processed or not.
  • Right of rectification, that is to say, to obtain from the manager as soon as possible the rectification of inaccurate personal data.
  • Right to erasure / right to be forgotten ie to obtain as soon as possible the erasure of the data by the person in charge.
  • Right to limitation of treatment.
  • Right to portability of data where applicable.
  • Right to oppose the treatment at any time on the basis of reasons relating to his own situation.
  • Right not to be evaluated on the basis of automated processing.
  • Right to lodge a complaint with a supervisory authority.

8. CLAIM

For any request, Users may write to The Company by email at privacy@brams.com or by mail to: Building 1, Office 119, Dubai Internet City P.O. Box 502765, Dubai, UAE.
The User may report abuse, harassment, inappropriate content, complaints of privacy or, more generally, any violation of the law by a third party by sending a notification to the Company.

In the event of errors in the content displayed on the Site, the User undertakes, before any other measure, to alert the Company of the nature and gravity of this error, by the means of communication made available to him.

9. CANCELLATION AND REFUND POLICY

Products offered by the Store require prepayment prior to activation of services. Customers or resellers can not cancel orders at any time and no refunds will be made for such orders.

  • The Store only accepts credit card payments.
  • Fees paid for the subscription are non-transferable. Thus, the refund is at the sole discretion of the Company. A thorough investigation must be conducted once the client requests a refund. Refunds of any acquisition transactions made through this site would be refunded on the original payment method.
  • Orders will not be activated or renewed without confirmation of payment.
  • All fees and renewal fees are due on or before the expiration date of your subscription.
  • Incomplete, incorrect or questionable registration information may result in non-activation of orders.
  • You are breaking the law if you abuse or fraudulently use credit cards. the Company reserves the right to make a decision if such abuse or fraud has occurred and may report any activity to the competent Moroccan authorities, financial institutions and credit card companies.
  • Our shipments / services would not be offered to sanctioned countries (List of Sanctioned Countries).

10. CONDITIONS OF DELIVERY

All orders placed via the Online Store will be activated during the next business day (maximum 48 hours from the date of receipt of payment). A confirmation email will be sent to the recipient's address mentioned during the purchase of the product. In case a customer or reseller has not received the activation confirmation, he can open a ticket using our support system. As a result, one of our order managers will process your claim.

11. MEANS AND TECHNICAL SUPPORT

The Company offers its customers a very high responsiveness and respond to the largest number of customer tickets. The Company provides technical support available by e-mail on support@brams.net.

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